Support

Getting support for RUNALYZE is not hard. If you have problems or general questions about the installation, update, usage of RUNALYZE you can contact us/the community by the following ways

  • Forum : You can post your problems there in english or german. This is the best place to put your issues.
  • Github : Create a new issue at github.
  • Google+ : Post your problem in the google+ community
  • Facebook : Post your question/problem on the RUNALYZE wall or write us a private message

Report a bug

  • Github : Create a new issue at github.

How to report a problem

  • Make sure that you checked the documentation
  • Make sure you hoster/server fulfill the requirements to run RUNALYZE on it
  • Please search the forum (and google) first for a solution
  • Please describe your problem as detailed as possible
  • Add a screenshot if you think it might help us
  • Tell us which PHP (and mysql server) version is running on your system
  • Add error logs from your webserver and runalyze (var/logs/prod.log and maybe var/logs/symfony.log)
  • When there are problems with an activity file - Add that file to your report!
  • Use the forum for help requests or to report your problem!

Tell us your ideas

If you have a concrete concept for a new feature, don’t hesitate to submit your idea at our forum or at github.